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Troubleshooting
AI features aren't responding
Four real causes, in the order worth checking.
You may have used your monthly quota. The free plan includes 20 AI questions per calendar month; Settings → Billing shows how many you've used and when it resets.
AI processing may be switched off for your account, in Settings → Privacy. When it's off the feature won't respond for you, by design.
The feature may need a paid plan. Receipt scanning, Visual recognition, and Fit suggestions are Premium features; travel optimisation is on Family.
If none of those apply, it's likely a real fault on our side. Use the Feedback button in the app — it captures the page you were on, which is usually what we need to reproduce it.
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