Reporting a bug

Every page inside Trustiv has a Feedback button. Reporting from the page where the problem happened is the most useful thing you can do — the report captures the route automatically, which is usually what we need to reproduce it.

What helps most: what you expected to happen, and what happened instead. A screenshot isn't currently supported.

Being straight with you about what happens next: Trustiv doesn't send automated email yet. You won't get a confirmation or an automated reply, and nobody is paged. Submissions are read by the team, and you can see the status of everything your household has sent in Settings → Feedback.

If you're not signed in, the contact form works the same way.