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Troubleshooting
Trouble signing in
Magic links, passwords, and two-factor — what to check for each.
Trustiv supports magic links, passwords, and Google/Apple/Microsoft sign-in. Whichever you used to create the account is the one that works — a magic-link account has no password until you set one.
Magic links expire. If yours has, request a new one rather than reusing the old email.
If you've enrolled two-factor authentication, you'll need your authenticator app to complete sign-in. Trustiv uses standard TOTP, so any authenticator app works.
Blocking cookies will prevent sign-in entirely — the session cookies are strictly necessary and there's no way around them.
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